Help
Last updated: July 21, 2026
Stuck? Email support@getcybersphere.com — a human reads it and replies within one business day. Include your workspace name and, for message issues, the time you texted.
Getting started
I signed up — now what?
Three things: meet Orbit (one click, defaults are right), connect Gmail and Google Calendar from Integrations, and save your workspace's iMessage number from the iMessage tab. Your first morning brief arrives the next day at your set hour.
What's the difference between my apps and workspace apps?
Your apps (Gmail, Calendar) are connected by you and readable only for you — teammates connect their own. Workspace apps (GitHub, Slack, Notion) are connected once by an admin and shared by the whole workspace.
Can I rename Orbit or change the model?
The name stays Orbit — it's one assistant your whole team shares. You can shape how it writes and behaves in Assistant → persona, and give it standing company context it should always know.
iMessage & verification
I texted the number and got no reply.
First text can take a minute while your sender is verified. Check: you're texting from the phone number or Apple ID email shown on your iMessage tab; the message shows as delivered (blue bubble); and your workspace subscription is active. Still nothing after 5 minutes — email us with the timestamp.
My texts are green, not blue.
Green means SMS. Orbit's line is iMessage — make sure iMessage is on (Settings → Messages) and you're texting the exact number from the iMessage tab.
Orbit texted me during the night.
Set quiet hours in Assistant → notifications. Only genuinely urgent alerts can be allowed through quiet hours, and you can turn that off too.
Billing
How do I change my card or cancel?
Billing → Manage billing opens the Stripe portal: card, invoices, and cancellation live there. Cancelling keeps access through the period you've paid for.
I have an access code — where does it go?
On the payment screen, choose "Have an access code?" and enter it. Codes are time-limited demo access; when one expires the normal subscription takes over.
What happens to our data if we leave?
Workspace data is deleted within 30 days of workspace deletion, except minimal billing records we must keep. Details in the Privacy Policy.
Found a bug or have an idea? Same address — support@getcybersphere.com. Early feedback gets fixed fast.